FAQs
Product
How difficult is the assembly process?
How difficult is the assembly process?
Most pieces are designed for easy assembly. Each package includes clear instructions and all necessary tools. Average setup time is between 30 minutes and 2 hours, depending on the product type.
Is the wood treated for protection?
Is the wood treated for protection?
Yes. The wood is processed and coated with a protective finish to help resist termites, moisture, and mold during use and storage.
Can I request design adjustments?
Can I request design adjustments?
Yes, we provide personalized design services to create furniture that fits your space and style.
What is the best way to maintain the furniture?
What is the best way to maintain the furniture?
Clean the surface regularly with a soft cloth and avoid harsh or abrasive chemicals. Following the provided care instructions can help keep the furniture looking well maintained over time.
Shipping & Delivery
When will I receive my order?
When will I receive my order?
Orders are typically processed within 5–10 business days (excluding weekends and holidays). Once shipped, delivery within the United States usually takes 4–8 business days. The estimated total delivery time is about 9–18 working days from the order date.
How can I track my shipment?
How can I track my shipment?
After dispatch, we’ll send you an email containing your tracking number and a link to monitor your shipment. Tracking information becomes active once the carrier updates their system. You can also check your order status directly through our website by entering your order number and contact details.
How are shipping costs calculated?
How are shipping costs calculated?
Shipping is free for all orders delivered within the United States. No additional fees are applied at checkout.