Shipping Policy

Last updated: October 19, 2025.

Currency: USD.

Regions served: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

About this page

Soxyape designs and creates Wooden Brain Teasers (high-quality wooden puzzles) and ships to the regions listed above. This policy outlines how Soxyape handles shipping, what to expect upon arrival, and how we resolve issues for orders of our small, high-quality wooden goods. All prices and fees are displayed in USD. Where eligible, import taxes, duties, brokerage, and customs processing are collected at checkout, ensuring nothing is payable on arrival (DDP where available).

How Soxyape Prepares and Sends Goods

Each wooden item is securely packaged for reliable international transit using cushioning, durable custom boxes, and protective wrapping. Larger or multi-item consignments may be grouped for stability. At checkout, you will see the full amount due in USD—including shipping costs, handling, fuel surcharges, taxes, duties, and brokerage where applicable—no payment is required upon delivery.

Useful Notes

• The Estimated delivery window shown at checkout combines lead time (preparation) plus carrier transit time.
• U.S. sales tax appears at checkout where mandated and is included in the USD total.
• International shipping Incoterm is DDP (Delivered Duty Paid) when available—this means no customs charges or taxes are required at the time of delivery.
• Payments: accepted via cards and supported digital wallets only (Cash on Delivery or COD is not accepted), all amounts billed in USD.

Where Soxyape Delivers

Soxyape ships to: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Soxyape does not deliver to PO Boxes, APO/FPO/DPO, or certain remote territories. A standard street address is required for successful delivery.

Carriers and Service Levels

• Parcel networks: UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express are the primary partners.
• Standard Delivery: Items ship via standard parcel service direct to the recipient’s door.
• Signature control: An adult signature may be required for select high-value consignments; your tracking email will specify when this applies.

Lead Time and Transit Time

• Lead time: the internal stage for quality inspection, professional packing, and labeling before carrier pickup.
• Transit time: commences immediately after carrier pickup.
• Business days are Monday–Friday (PST); U.S. federal holidays are excluded.

All final amounts appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.

Puzzle Specifics

Soxyape’s Wooden Brain Teasers are packed individually or in small bundles to minimize movement and risk during transit. Multi-item orders may be shipped in separate cartons if total weight exceeds carrier limits. Soxyape subsidizes a portion of the shipping cost, and the reinforced packing plus the total due are shown clearly at checkout.

Taxes, Duties, and Customs on International Orders

For deliveries to the UK, FR, DE, ES, IT, BE, PT, AU, and CA, Soxyape ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage fees, and customs processing charges are all included in the checkout total in USD. Do not pay the delivery personnel. If anyone requests payment at the point of delivery, contact Soxyape immediately.

Order Flow and Dispatch

Most items move into final checks and dedicated packing within one to two business days.

• Cut-off: Orders confirmed before the daily cut-off time typically begin processing the same working day.
• Mixed lead times: With mixed lead times in a single cart, Soxyape may ship ready items first or hold the entire order to consolidate; your confirmation will specify which method is used.

Origin and Staging Facility

The primary dispatch point for Wooden Brain Teasers is: 9741 Independence Avenue, Chatsworth, CA, 91311.

Tracking and Live Updates

When a shipment leaves 9741 Independence Avenue, Chatsworth, CA, 91311, Soxyape emails a confirmation with a tracking link. Please allow time for the initial carrier scans to appear.

Damage, Loss, or Other Issues

Inspect packages at delivery. If anything arrives damaged, notify Soxyape promptly with your order number and clear photos or a brief video of the outer carton, inner packing materials, and the affected wooden item.

If tracking shows no progress for an extended period, contact Soxyape. Once the carrier confirms the item is lost, Soxyape will send a replacement at no charge or issue a full USD refund.

Shipments that are refused or deemed undeliverable due to repeated missed appointments or incorrect addresses may be returned to the sender. Soxyape can re-ship after address verification and payment of any carrier return, storage, or re-delivery fees at cost.

Changes and Cancellations

Orders that have not entered the packing stage or shipped can be canceled—please reach out to Soxyape as soon as possible. After handoff to the parcel carrier, cancellation is not available.

Need Help? (Contact Us)

Soxyape support is available to assist you with tracking, orders, or any product issues.

Address: 9741 Independence Avenue, Chatsworth, CA, 91311

Phone: +1 (310) 993-5769

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM PST